Hepatitis C Medical Case Management Program
HEP has launched a hepatitis C medical case management program in Seattle, Washington. This program extends support to hepatitis C patients by linking them to appropriate medical care and support, including treatment, education, and referrals to social services. Currently, it serves people from all over the Pacific Northwest.
Our case managers work one-on-one with patients who have been diagnosed with hepatitis C, providing a helping hand from diagnoses to treatment. Case managers are trained to help clients navigate through medical and community resources that directly impact their health. With community connections and frequent follow-ups, patients are linked to medical resources and empowered to access them.
To set up an appointment, call (206) 732-0311 or email
The medical case management program is comprised of four key steps:
1. Screening: Come in and meet our team--No referral needed, just walk-in. Please call us to tell us that you are coming, if you can: (206) 732-0311. At that first visit, we will talk about what you want to accomplish and where the process to treatment and care is proving difficult for you. Not sure you even have hepatitis C? We can do an antibody test for you when you come in or get you set up to get a confirmatory test with a doctor.
2. Assessment: Once we establish your diagnosis (hear from your doctor or find your medical records with you) and you decide that taking care of your hepatitis is a priority in your life, we will sit down with for a more comprehensive assessment. We will discuss your medical history, problems with medications, insurance, transportation, support, education, substance use, and basic needs.
3. Planning: Based on that assessment we will make an individualized service plan with you that identifies our strategy and what parts of it will be your responsibility as we help along your process. This plan is like a contract which will recognize the best ways of achieving your goals.
4. Monitoring: The case manager will follow up with you to note progress, ensure that your goals are being met, and answer any questions.
The first step is to make an appointment to speak to a case manager, who can discuss your individual needs and verify your eligibility for our services. Call (206) 732-0311 or email
for more information.